Shipping and Return Policy

Shipping Damage/Lost Packages:

  • All items sold are carefully inspected before shipping out to you. This gives us and especially YOU peace of mind that you are receiving the correct item ordered in new and undamaged condition.
  • All 4” Funko POPs will be shipped in our signature soft pop protector.

  • Bulk Purchasers will not be entitled to the benefit of Free Protectors on 4" POPs, Mint Condition, damage replacements or reimbursement, discounts, and lost packages reporting.
  • Mint condition guaranteed unless it’s stated otherwise.  Please do understand there might be delay if the shipment arrives at our warehouse with all damaged box.  In order to replace the damage box, a request for new boxes has to be submitted to the manufacturer.  New boxes process might take 1-2 months longer for us to guarantee mint condition.

  • Since our signature protectors are free, we do not offer replacement if they were damaged during shipping.
  • All products purchased and shipped from Shumistore.com are packaged by us but handled by USPS or Fedex. As a result, risk of loss or damage for such products will pass to you upon our delivery to the carrier. Since we do not have any control over how the carrier handles your package, we can't be held responsible for their delivery practices and cannot guarantee that your item(s) will always arrive in mint condition.

  • If your package has been lost in transit and you've purchase Route Package Protection, you can file a claim at Route.com or email care@shumistore.com and our team will assist you.

  • If your package arrived damaged, our mint condition guaranteed is valid for 7 days after the package has been delivered.  A damage claim needs to be reported 7 days after the "Delivered Date" in the tracking by the mail carrier. We highly suggest open and inspect your order as soon as you receive it.  If there are damages, please email us and include pictures of the all damages and packaging within 7 days to care@shumistore.com.

  • Please note that a minor packaging flaw that doesn't affect the contents is not considered a defect or damage for parcel insurance or refund claims.

  • We are not responsible for any damages cause by Freight Forwarders.

Orders are shipped within 3 business days, via USPS/FedEx.

RETURN

  • ALL SALES ARE FINAL AFTER 24 HOURS
  • If we made a mistake, such as sending the wrong item, please contact us at care@shumistore.com and we will begin processing your return and replacement at no additional cost to you.
  • Photos of the incorrect item(s) may be required, and a RMA (Return Merchandise Authorization) will be issued.In order to be eligible for a return, you must email care@shumistore.com.
  • Your shipment only qualifies for a return if we made a mistake, we will provide instructions. Any/all returns sent back without return authorization will be refused.