Shipping Damage/Lost Packages:
All items sold are carefully inspected before shipping out to you. This gives us and especially YOU peace of mind that you are receiving the correct item ordered in new and undamaged condition.
- All 4” Funko POPs will be shipped in a free .50 mm soft pop protector.
- Mint condition condition guarantee unless it’s stated otherwise. Please do understand there might be delay if the shipment arrives at our warehouse with all damaged box. In order to replace the damage box, a request for new boxes has to be submitted to the manufacturer. New boxes process might take 1-2 months longer for us to guarantee mint condition.
- All products purchased and shipped from Shumistore.com are packaged by us but handled by USPS or Fedex. As a result, risk of loss or damage for such products will pass to you upon our delivery to the carrier. Since we do not have any control over how the carrier handles your package, we can't be held responsible for their delivery practices and cannot guarantee that your item(s) will always arrive in mint condition.
- If your package has been lost in transit, you have 48 hours to contact us at firstname.lastname@example.org.
- If your package arrived damaged, our 100% mint condition guaranteed is valid for 7 days after the package has been delivered. A damage claims needs to be reported 7 days after you've received your package. We highly suggest open and inspect your order as soon as you receive it. If there are damaged, please contact us within 7 days at email@example.com.
- Please note that a minor packaging flaw that doesn't affect the contents is not considered a defect or damage for parcel insurance or refund claims.
Orders are shipped within 3 business days, via USPS/FedEx.
- ALL SALES ARE FINAL AFTER 24 HOURS
- If we made a mistake, such as sending the wrong item, please contact us at firstname.lastname@example.org and we will begin processing your return and replacement at no additional cost to you.
- Photos of the incorrect item(s) may be required, and a RMA (Return Merchandise Authorization) will be issued.In order to be eligible for a return, you must email email@example.com.
- If your shipment qualifies for a return, instructions will be provided. Any/all returns sent back without return authorization will be refused.